It is important to understand the Terms and Conditions applied to your travel arrangements and/or hotel bookings. To reserve the room(s) or tour(s) with INDOCHINA JOURNEY we would like to indicate our acceptance of terms and conditions as well as importance notes relevant to your trips.
All the prices are quoted in American Dollars (USD). The hotel rates shown are based on single and/or double occupancy. The quotes of package tours are based on twin sharing accommodation, unless otherwise specified. It is normal practice to supply triple accommodation on the basis of a twin or double room plus one roll-away bed. Single room accommodation must be reserved by people traveling alone and is subject to the payment of the applicable supplement. Children sharing a room with up to two adults are generally free of charge with utilizing bedding; many hotels will offer a roll-away bed free of charge or there may be a surcharge, please check at time of booking.
Changes in prices
The prices quoted are based on currency exchange rates, cruise fares and air fares in effect at the time of issuing quotation or when printed. Therefore, changes in airlines and cruise fares; other charges and changes may affect the price of particular holidays. Please ask your travel agent to check whether such changes have occurred in the prices or itineraries before you book and when your balance is due. Every endeavor shall be made to advise you of any changes after you booked service.
INDOCHINA JOURNEY reserve the right to adjust our prices as maybe necessary at any time (even though the balance payment has been made) in the event of unforeseen circumstances such as fluctuation in exchange rates, increases to the cost element of the tour such as airfares, cruise fares, fuel & gasoline, airport taxes, surcharges for peak season and special events and service supplier’s costs. Itineraries are subjected to alteration if supplier schedules are amended or other conditions require it. In the event that change(s) cause your holiday to be substantially different from that first booked, you have the right to withdraw from the booking, whether a cancellation fee is payable or not depending on when the cancellation occurs and whether principals concerned levy fees. Every effort will be made to minimize charges.
Package tour prices include:
Accommodation at the hotels or on cruises stated in each destination with service charges and taxes included. Meals included as per the meal plan in the itinerary. Sightseeing tours conducted by English-speaking guide (unless special request specified for non-English speaking markets) as per itinerary including admission and entrance fees. Details of particular hotels/cruises/ junks as well as the sequence of itineraries may have changed since publication.
Prices are exclusive international airfares and international airport departure taxes, miscellaneous charges such as airline fuel surcharge; exceed baggage; cost of obtaining an entry Visa or Visa extension either in Vietnam and/or other countries, destinations visited in the programs; single supplement fees, any personal expenses such as beverage, laundry, telephone costs, gratuity … personal travel insurance and trip cancellation.
We are strongly recommended that at the time of booking, you should purchase travel insurance at your choice. We The features of travel insurance should cover: delayed and loss baggage, loss of money, accident and sickness medical expenses, health insurance while traveling overseas and any expenses to cover accommodation in cancellation or delay of transport services due to the industrial action.
Reservation Deposit and Balance payment
A non-refundable deposit of at least 30% of the total expenditure, as proposed either for hotel bookings and/or package tours is payable to INDOCHINA JOURNEY within 7 days of issuance of Invoice in order to secure the booking.
Some airfares have a limited validity or are required to be booked and prepaid for at a certain time before your traveling departure. In case the airfares are higher than 30% of total expenditure, the total charges of airfares will be required to pay as deposit.
The booking will be reconfirmed as valid by INDOCHINA JOURNEY, as from the time INDOCHINA JOURNEY has received the deposit as our bank statement.
Full payment of balance due is payable 30 days before departure or the beginning of using services.
For the reservation made within 30 days, we’ll set up the deadline case by case.
After having paid or deposited, please send us your pay-in slip in order that we could quickly speed up your booking.
Method of payment
You can pay to INDOCHINA JOURNEY by the following ways:
- In Cash (The Best Way): Free of charge.
- By Bank Transfer
2.1 Via Bank by swift code:
Tour Fare or Service Cost + Transfer fee
2.2 Via Western Union:
Tour Fare or Service Cost + Different Exchange Rate + Transfer fee
Here is our bank account details:
|Account Name:||NGUYEN DUC HUNG|
|Account Number:||0011374192625 (currency: USD)|
|Bank Name:||BANK FOR FOREIGN TRADE OF VIETNAM (VIETCOMBANK)|
|Bank Address:||198 TRAN QUANG KHAI STR., HOAN KIEM DIST.,HANOI, VIETNAM|
The guest may contact with Head Office or Branch Office of VIETCOMBANK’s Correspondent Bank in Oversea (Available on request) to wire the fund.
Also, the guest may contact other Oversea Banks and request them to transfer fund to our Bank through one of VIETCOMBANK’s Oversea Correspondent Banks.
LIST OF OVERSEA CORRESPONDENT BANKS OF
BANK FOR FOREIGN TRADE OF VIETNAM (VIETCOMBANK)
|Country||Currency||Bank Name||SWIFT Code||Code|
|Australia||AUD||Commonwealth Bank of Australia, Sydney||CTBAAU2S||00180|
|ANZ Bank Melbourne||ANZBAU3M||00165|
|Austria||EUR||Raiffeisen Zentral Bank Oesterreich A.G., Vienna||RZBAATWW||00199|
|Belgium||USD, EUR||Ing Belgium SA/NV, Brussels||BBRUBEBB010||00222|
|EUR||Fortis Bank S.A (General Bank), Brussels||GEBABEBB06A||00137|
|Canada||CAD||Royal Bank of Canada, Toronto||ROYCCAT2||05023|
|Denmark||DKK||Den Danske Bank A/S, Copenhagen||DABADKKK||00144|
|Finland||FIM||Merita Bank PLC, Helsinki||MRITFIHH|
|France||EUR||Societe Generale, Paris||SOGEFRPP||00118|
|Natexis Banque (BFCE), Paris||CCBPFRPPPAR||00117|
|Credit Agricole (Banque Indosuez), Paris||AGRIFRPP||00178|
|Credit Lyonnais, Paris||CRLYFRPP|
|Euro Bank S.A, Paris||EUROFRPP|
|Banque Nationale de Paris (BNP), Paris||BNPAFRPP|
|BNP Paribas, Paris||BNPAFRPMP||00114|
|Banque Commerciale Pour L’Europe du Nord (Euro Bank), Paris||EUROFRPP||00115|
|Germany||EUR||Deutsche Bank A.G. Frankfurt||DEUTDEFF||00170|
|Westdeutsche Landesbank Girozentrale, Dusseldolf||WELADEDD||00189|
|BHF Bank, Frankfurt||BHFBDEFF500||00125|
|Dresdner Bank AG, Frankurt||DRESDEFF||00149|
|American Express Bank GMBH, Frankfurt||AEIBDEFX||03557|
|Hongkong||HKD||Hongkong & Shanghai Banking Corp., Hongkong||HSBCHKHH||00054|
|Standard Chartered Bank, Hongkong||SCBLHKHH||01103|
|USD, HKD||Vietnam Finance Company LTD. – 16th Floor, Golden Star Bldg, 20 Lockhart Road, Hongkong||BFTVHKHH||00034|
|India||INR||United Commercial Bank, New Delhi||UCBAINBB202||03059|
|Italy||USD, EUR||Banca Commerciale Italiana, Milan||BCITITMM|
|Banca Nationale del Lavoro S.P.A, Rome||BNLIITRR|
|Banca Intesa SPA, Milano (Comitbanca)||BCITITMM||00426|
|Japan||JPY||Bank of Tokyo – Mitsubishi Ltd., Tokyo||BOTKJPJT||00070|
|JPY, USD||Sakura Bank Ltd., Tokyo||MITKJPJT|
|USD||Fuji Bank Ltd., Tokyo||FUJIJPJT|
|USD||Mizuho Corporate Bank Ltd., Tokyo||MHCBJPJT||00074|
|JPY, USD||UFJ Bank Ltd. Tokyo||SANWJPJT||04076|
|JPY, USD||Sumitomo Bank Ltd., Tokyo||BOTKJPJT||00067|
|Korea||USD||Korea First Bank, Seoul||KOFBKRSE||00311|
|Netherlands||EUR||ABN Amro Bank N.V., Amsterdam||ABNANL2A||00176|
|Norway||NOK||Christiana Bank of Creditkasse, Oslo||XIANNOKK|
|Nordea Bank Norge ASA, Oslo||NDEANOKK||00179|
|Malaysia||MYR||Malayan Banking Berhad, Kuala Lumpur||MBBEMYKL|
|Singapore||SGD, USD||Standard Chartered Bank Singapore||SCBLSGSG||02103|
|United Overseas Bank, Singapore||UOVBSGSG||00377|
|SGD||Development Bank of Singapore||DBSSSGSG||00376|
|USD||Natexis Bank, Singapore||BFCESGSG||02117|
|Sweden||SEK||Nordbanken AB Stockholm||NBBKSESS|
|Handelsbanken AB, Stockholm||HANDSESS||00140|
|SEK, USD||Skandinaviska Enskilda Banken Stockholm||ESSESESS||00141|
|SEK||Nordea Bank Sweden AB, Stokholm||NDEASESS||00139|
|Switzerland||CHF||Credit Suisse (First Boston) Zurich||CRESCHZZ80A||00130|
|CHF, USD||Union Bank of Switzerland (UBS) Zurich||UBSWCHZH80A||00175|
|USD||Bipielle Bank, Lugano||BPLSCH22||03269|
|Taiwan||USD||International Commercial Bank of China, Taipei||ICBCTWTP011||00043|
|Thailand||THB||Bangkok Bank Public Co. Ltd., Bangkok||BKKBTHBK||00357|
|USD||Thai Military Bank Public Co. Ltd., Bangkok||TMBKTHBK||00212|
|United State||USD||Chase Manhattan Bank, New York||CHASUS33|
|Citibank NA, New York||CITIUS33||00796|
|American Express Bank Ltd., New York||AEIBUS33||00557|
|Bank of America NA, San Francisco||BOFAUS6S||00402|
|HSBC Bank USA (RNB) New York||MRMDUS33||00556|
|Deutsche Bank Trust Company, New York||BKTRUS33||00812|
|Bank of New York, New York||IRVTUS3N||00822|
|ABN Amro Bank, New York||ABNAUS33||09176|
|Standard Chatered Bank New York||SCBLUS33||19103|
|Union Bank of California Intl, New York||BOFCUS33||03815|
|First Union Bank International New York||PNBPUS3NNYC|
|Riggs National Bank NA Washington||RGGSUS33|
|JP Morgan Chase Bank, New York||CHASUS33||00793|
|Wachovia Bank NA, New York||PNBPUS3NNYC||04792|
|England||GBP||National Westminster Bank PLC London||NWBKGB2L||00108|
|GBP, USD||HSBC Bank PLC (Midland Bank) London||MIDLGB22||00105|
|GBP, EUR||Standard Chartered Bank London||SCBLGB2L||00103|
|Laos||USD||Banque Pour Le Commerce Exterieur Laos, Vientiane|
|Lao – Viet Bank, Vientiane||LAOVLALA||3789|
|Cambodia||USD||Cambodian Commercial Bank Ltd., Phnompenh||SICOKHPP|
Should any member of your party be forced to cancel the booking or certain services, you must advise INDOCHINA JOURNEY in writing. The letter should be signed by the original person making the booking the cancellation is not effective until INDOCHINA JOURNEY the letter. Cancellations are subjected to a charge to cover our estimated costs which are levied by our suppliers. The cancellation fees are as follows:
All deposits are non-refundable for any booking cancellation.
Between 20 – 30 days prior to arrival date: 50% of total charge
Between 15 – 19 days prior to arrival date: 70% of total charge
Within 14 days prior to arrival date: 100% of total charge
Where a cancellation of air tickets occur after ticket issuance, a minimum of 15% of the applicable airfare plus 10% VAT may be retained by the airline according to IATA regulation.
INDOCHINA JOURNEY acts only as agent for the hotels, airlines, bus companies, railroad, stream ship/cruise lines or owners of contractors providing accommodation, transportation or other services, and all coupons, exchange orders, receipts, contracts, and tickets issued by INDOCHINA JOURNEY are subjected to any and all tariffs, terms and conditions under which any accommodations, transportation or any other services whatsoever are provided by such hotels, airlines, bus companies, railroads, stream ship/cruise lines or owners or contractors, and by the acceptance of such coupons, exchange orders, receipts, contracts and ticket, that purchaser agrees to the foregoing and also agrees that neither INDOCHINA JOURNEY , subsidiary or affiliate company shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation or other services or resulting directly or indirectly, from Acts of God, danger, incident to the air, sea, fire, breakdown in machinery, or equipment, acts of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemic, quarantines, medical or customs regulations, delays, or cancellation of or changes in itinerary or schedules, or from any causes beyond INDOCHINA JOURNEY ’s control, or for any loss or damage resulting from improper or insufficient passports, visas or other documents, and that neither INDOCHINA JOURNEY nor any parent, subsidiary or affiliate company shall be or become liable or responsible for any additional expense or liability sustained or in incurred by the purchaser as a result of any of the foregoing causes.
INDOCHINA JOURNEY does not accept any liability for failure on the part of the transportation companies whose responsibility is confined to their own operations. INDOCHINA JOURNEY reserves the right to alter, amend or cancel all or any of the arrangements contained in the itineraries. INDOCHINA JOURNEY or its Associate/s, whilst taking every care with passenger’s luggage or property, shall not accept any liability for damage, loss, or inconvenient in the handling thereof.
The transportation companies or firms shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury, however or by whosoever caused and whatever kind occurring, of or to the passenger is not on board a carrier or conveyance used and operated by the transport companies or firms. That passage contract in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firm and the purchaser of these tours and/or passenger.
All matters arising between the passengers and INDOCHINA JOURNEY are subject to the laws of The Social Republic of Vietnam.
Should the unlikely situation arise that you have a complaint about any aspect of INDOCHINA JOURNEY arrangements, the complain should be reported immediately to the management of the hotels, ships or supplier whose services are involved, in order that opportunity may be given to correct the matter during travel.
Or please contact us urgently in order that we will try to do our best to satisfy you. After the tour is terminated, within 15 days, should you have any claim about services supplied by us, please send us your claim and related evidence via our fax number +84.4.936 0334 or email: firstname.lastname@example.org; email@example.com We shall write back to you within 7 days from the reception of your claim.