It is important to understand the Terms and Conditions applied to your travel arrangements and/or hotel bookings. To reserve the room(s) or tour(s) with INDOCHINA JOURNEY we would like to indicate our acceptance of terms and conditions as well as importance notes relevant to your trips.

Prices/ Rates

All the prices are quoted in American Dollars (USD). The hotel rates shown are based on single and/or double occupancy. The quotes of package tours are based on twin sharing accommodation, unless otherwise specified. It is normal practice to supply triple accommodation on the basis of a twin or double room plus one roll-away bed. Single room accommodation must be reserved by people traveling alone and is subject to the payment of the applicable supplement. Children sharing a room with up to two adults are generally free of charge with utilizing bedding; many hotels will offer a roll-away bed free of charge or there may be a surcharge, please check at time of booking.

Changes in prices

The prices quoted are based on currency exchange rates, cruise fares and air fares in effect at the time of issuing quotation or when printed. Therefore, changes in airlines and cruise fares; other charges and changes may affect the price of particular holidays. Please ask your travel agent to check whether such changes have occurred in the prices or itineraries before you book and when your balance is due. Every endeavor shall be made to advise you of any changes after you booked service.

INDOCHINA JOURNEY reserve the right to adjust our prices as maybe necessary at any time (even though the balance payment has been made) in the event of unforeseen circumstances such as fluctuation in exchange rates, increases to the cost element of the tour such as airfares, cruise fares, fuel & gasoline, airport taxes, surcharges for peak season and special events and service supplier’s costs. Itineraries are subjected to alteration if supplier schedules are amended or other conditions require it. In the event that change(s) cause your holiday to be substantially different from that first booked, you have the right to withdraw from the booking, whether a cancellation fee is payable or not depending on when the cancellation occurs and whether principals concerned levy fees. Every effort will be made to minimize charges.

Package tour prices include:

Accommodation at the hotels or on cruises stated in each destination with service charges and taxes included. Meals included as per the meal plan in the itinerary. Sightseeing tours conducted by English-speaking guide (unless special request specified for non-English speaking markets) as per itinerary including admission and entrance fees. Details of particular hotels/cruises/ junks as well as the sequence of itineraries may have changed since publication.

Prices exclude:

Prices are exclusive international airfares and international airport departure taxes, miscellaneous charges such as airline fuel surcharge; exceed baggage; cost of obtaining an entry Visa or Visa extension either in Vietnam and/or other countries, destinations visited in the programs; single supplement fees, any personal expenses such as beverage, laundry, telephone costs, gratuity … personal travel insurance and trip cancellation.

Travel Insurance

We are strongly recommended that at the time of booking, you should purchase travel insurance at your choice. We The features of travel insurance should cover: delayed and loss baggage, loss of money, accident and sickness medical expenses, health insurance while traveling overseas and any expenses to cover accommodation in cancellation or delay of transport services due to the industrial action.

Reservation Deposit and Balance payment

A non-refundable deposit of at least 30% of the total expenditure, as proposed either for hotel bookings and/or package tours is payable to  INDOCHINA JOURNEY within 7 days of issuance of Invoice in order to secure the booking.

Some airfares have a limited validity or are required to be booked and prepaid for at a certain time before your traveling departure. In case the airfares are higher than 30% of total expenditure, the total charges of airfares will be required to pay as deposit.

The booking will be reconfirmed as valid by INDOCHINA JOURNEY, as from the time INDOCHINA JOURNEY has received the deposit as our bank statement.

Full payment of balance due is payable 30 days before departure or the beginning of using services.

For the reservation made within 30 days, we’ll set up the deadline case by case.

After having paid or deposited, please send us your pay-in slip in order that we could quickly speed up your booking.

Method of payment

You can pay to INDOCHINA JOURNEY by the following ways:

  1. In Cash (The Best Way): Free of charge.
  2. By Bank Transfer

2.1 Via Bank by swift code:

Tour Fare or Service Cost + Transfer fee

2.2 Via Western Union:

Tour Fare or Service Cost + Different Exchange Rate + Transfer fee

Here is our bank account details:

Account Name: NGUYEN DUC HUNG
Account Number: 0011374192625 (currency: USD)
Bank Name: BANK FOR FOREIGN TRADE OF VIETNAM (VIETCOMBANK)
Bank Address: 198 TRAN QUANG KHAI STR., HOAN KIEM DIST.,HANOI, VIETNAM
Swift Code:  BFTVVNVX

The guest may contact with Head Office or Branch Office of VIETCOMBANK’s Correspondent Bank in Oversea (Available on request) to wire the fund.

Also, the guest may contact other Oversea Banks and request them to transfer fund to our Bank through one of VIETCOMBANK’s Oversea Correspondent Banks.

LIST OF OVERSEA CORRESPONDENT BANKS OF

BANK FOR FOREIGN TRADE OF VIETNAM (VIETCOMBANK)

Country Currency Bank Name SWIFT Code Code
Australia AUD Commonwealth Bank of Australia, Sydney CTBAAU2S 00180
ANZ Bank Melbourne ANZBAU3M 00165
Austria EUR Raiffeisen Zentral Bank Oesterreich A.G., Vienna RZBAATWW 00199
Belgium USD, EUR Ing Belgium SA/NV, Brussels BBRUBEBB010 00222
EUR Fortis Bank S.A (General Bank), Brussels GEBABEBB06A 00137
Canada CAD Royal Bank of Canada, Toronto ROYCCAT2 05023
Denmark DKK Den Danske Bank A/S, Copenhagen DABADKKK 00144
Finland FIM Merita Bank PLC, Helsinki MRITFIHH
France EUR Societe Generale, Paris SOGEFRPP 00118
Natexis Banque (BFCE), Paris CCBPFRPPPAR 00117
Credit Agricole (Banque Indosuez), Paris AGRIFRPP 00178
Credit Lyonnais, Paris CRLYFRPP
Euro Bank S.A, Paris EUROFRPP
Banque Nationale de Paris (BNP), Paris BNPAFRPP
BNP Paribas, Paris BNPAFRPMP 00114
Banque Commerciale Pour L’Europe du Nord (Euro Bank), Paris EUROFRPP 00115
Germany EUR Deutsche Bank A.G. Frankfurt DEUTDEFF 00170
Westdeutsche Landesbank Girozentrale, Dusseldolf WELADEDD 00189
BHF Bank, Frankfurt BHFBDEFF500 00125
Dresdner Bank AG, Frankurt DRESDEFF 00149
American Express Bank GMBH, Frankfurt AEIBDEFX 03557
Hongkong HKD Hongkong & Shanghai Banking Corp., Hongkong HSBCHKHH 00054
Standard Chartered Bank, Hongkong SCBLHKHH 01103
USD, HKD Vietnam Finance Company LTD. – 16th Floor, Golden Star Bldg, 20 Lockhart Road, Hongkong BFTVHKHH 00034
India INR United Commercial Bank, New Delhi UCBAINBB202 03059
Italy USD, EUR Banca Commerciale Italiana, Milan BCITITMM
Banca Nationale del Lavoro S.P.A, Rome BNLIITRR
Banca Intesa SPA, Milano (Comitbanca) BCITITMM 00426
Japan JPY Bank of Tokyo – Mitsubishi Ltd., Tokyo BOTKJPJT 00070
JPY, USD Sakura Bank Ltd., Tokyo MITKJPJT
USD Fuji Bank Ltd., Tokyo FUJIJPJT
USD Mizuho Corporate Bank Ltd., Tokyo MHCBJPJT 00074
JPY, USD UFJ Bank Ltd. Tokyo SANWJPJT 04076
JPY, USD Sumitomo Bank Ltd., Tokyo BOTKJPJT 00067
Korea USD Korea First Bank, Seoul KOFBKRSE 00311
Netherlands EUR ABN Amro Bank N.V., Amsterdam ABNANL2A 00176
Norway NOK Christiana Bank of Creditkasse, Oslo XIANNOKK
Nordea Bank Norge ASA, Oslo NDEANOKK 00179
Malaysia MYR Malayan Banking Berhad, Kuala Lumpur MBBEMYKL
Singapore SGD, USD Standard Chartered Bank Singapore SCBLSGSG 02103
United Overseas Bank, Singapore UOVBSGSG 00377
SGD Development Bank of Singapore DBSSSGSG 00376
USD Natexis Bank, Singapore BFCESGSG 02117
Sweden SEK Nordbanken AB Stockholm NBBKSESS
Handelsbanken AB, Stockholm HANDSESS 00140
SEK, USD Skandinaviska Enskilda Banken Stockholm ESSESESS 00141
SEK Nordea Bank Sweden AB, Stokholm NDEASESS 00139
Switzerland CHF Credit Suisse (First Boston) Zurich CRESCHZZ80A 00130
CHF, USD Union Bank of Switzerland (UBS) Zurich UBSWCHZH80A 00175
USD Bipielle Bank, Lugano BPLSCH22 03269
Taiwan USD International Commercial Bank of China, Taipei ICBCTWTP011 00043
Thailand THB Bangkok Bank Public Co. Ltd., Bangkok BKKBTHBK 00357
USD Thai Military Bank Public Co. Ltd., Bangkok TMBKTHBK 00212
United State USD Chase Manhattan Bank, New York CHASUS33
Citibank NA, New York CITIUS33 00796
American Express Bank Ltd., New York AEIBUS33 00557
Bank of America NA, San Francisco BOFAUS6S 00402
HSBC Bank USA (RNB) New York MRMDUS33 00556
Deutsche Bank Trust Company, New York BKTRUS33 00812
Bank of New York, New York IRVTUS3N 00822
ABN Amro Bank, New York ABNAUS33 09176
Standard Chatered Bank New York SCBLUS33 19103
Union Bank of California Intl, New York BOFCUS33 03815
First Union Bank International New York PNBPUS3NNYC
Riggs National Bank NA Washington RGGSUS33
JP Morgan Chase Bank, New York CHASUS33 00793
Wachovia Bank NA, New York PNBPUS3NNYC 04792
England GBP National Westminster Bank PLC London NWBKGB2L 00108
GBP, USD HSBC Bank PLC (Midland Bank) London MIDLGB22 00105
GBP, EUR Standard Chartered Bank London SCBLGB2L 00103
Laos USD Banque Pour Le Commerce Exterieur Laos, Vientiane
Lao – Viet Bank, Vientiane LAOVLALA 3789
Laocombank, Vientiane COEBLALA 224228
Cambodia USD Cambodian Commercial Bank Ltd., Phnompenh SICOKHPP

Cancellation

Should any member of your party be forced to cancel the booking or certain services, you must advise INDOCHINA JOURNEY in writing. The letter should be signed by the original person making the booking the cancellation is not effective until INDOCHINA JOURNEY the letter. Cancellations are subjected to a charge to cover our estimated costs which are levied by our suppliers. The cancellation fees are as follows:

All deposits are non-refundable for any booking cancellation.

Between 20 – 30 days prior to arrival date: 50% of total charge

Between 15 – 19 days prior to arrival date: 70% of total charge

Within 14 days prior to arrival date: 100% of total charge

Where a cancellation of air tickets occur after ticket issuance, a minimum of 15% of the applicable airfare plus 10% VAT may be retained by the airline according to IATA regulation.

Responsibilities

INDOCHINA JOURNEY acts only as agent for the hotels, airlines, bus companies, railroad, stream ship/cruise lines or owners of contractors providing accommodation, transportation or other services, and all coupons, exchange orders, receipts, contracts, and tickets  issued by INDOCHINA JOURNEY are subjected to any and all tariffs, terms and conditions under which any accommodations, transportation or any other services whatsoever are provided by such hotels, airlines, bus companies, railroads, stream ship/cruise lines or owners or contractors, and by the acceptance of such coupons, exchange orders, receipts, contracts and ticket, that purchaser agrees to the foregoing and also agrees that neither INDOCHINA JOURNEY , subsidiary or affiliate company shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation or other services or resulting directly or indirectly, from Acts of God, danger, incident to the air, sea, fire, breakdown in machinery, or equipment, acts of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemic, quarantines, medical or customs regulations, delays, or cancellation of or changes in itinerary or schedules, or from any causes beyond INDOCHINA JOURNEY ’s control, or for any loss or damage resulting from improper or insufficient passports, visas or other documents, and that neither INDOCHINA JOURNEY nor any parent, subsidiary or affiliate company shall be or become liable or responsible for any additional expense or liability sustained or in incurred by the purchaser as a result of any of the foregoing causes.

INDOCHINA JOURNEY does not accept any liability for failure on the part of the transportation companies whose responsibility is confined to their own operations. INDOCHINA JOURNEY reserves the right to alter, amend or cancel all or any of the arrangements contained in the itineraries. INDOCHINA JOURNEY or its Associate/s, whilst taking every care with passenger’s luggage or property, shall not accept any liability for damage, loss, or inconvenient in the handling thereof.

The transportation companies or firms shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury, however or by whosoever caused and whatever kind occurring, of or to the passenger is not on board a carrier or conveyance used and operated by the transport companies or firms. That passage contract in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firm and the purchaser of these tours and/or passenger.

All matters arising between the passengers and INDOCHINA JOURNEY are subject to the laws of The Social Republic of Vietnam.

Consumer Claims

Should the unlikely situation arise that you have a complaint about any aspect of INDOCHINA JOURNEY arrangements, the complain should be reported immediately to the management of the hotels, ships or supplier whose services are involved, in order that opportunity may be given to correct the matter during travel.

Or please contact us urgently in order that we will try to do our best to satisfy you. After the tour is terminated, within 15 days, should you have any claim about services supplied by us, please send us your claim and related evidence via our fax number +84.4.936 0334 or email: indochinajourney@yahoo.com; info@indochina-journey.com We shall write back to you within 7 days from the reception of your claim.